Eisenhower Army Medical Center
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Pharmacy - FREQUENTLY ASKED QUESTIONS

Q: What is the proper way to dispose of prescription drugs?

A: Please click on the following link for instructions: http://www.whitehousedrugpolicy.gov/drugfact/factsht/proper_disposal.html External Link - Opens in New Window

Q: What are the hours of operation?

A: Main Pharmacy:
Monday - Friday: 7:30 a.m. - 6 p.m.
Saturday: 8 a.m. - 4 p.m.
Closed: Sunday and all Federal Holidays

PX Pharmacy (Refills Only):
Monday - Friday: 9 a.m - 6 p.m.
Saturday: 9 a.m. - 12 p.m. (noon)
Closed: Sunday and all Federal Holidays

Connelly Pharmacy:
Monday - Friday: 7:30 a.m. - 4 p.m.
Closed: Saturday, Sunday and all Federal Holidays
Closed during lunch from 12:30 p.m. - 1 p.m.

Q:: What is the check-in procedure at the pharmacy?

A: NEW PRESCRIPTIONS FROM WITHIN THE EISENHOWER SYSTEM:
All patients check-in with the concierge in the pharmacy lobby at the main pharmacy or take a number at any of the outlying sites. Patients with prescriptions generated from within the hospital may take a number and have a seat in the pharmacy waiting area or opt to “drop off,” the prescription with the pharmacy team and return any time after 60 minutes to pick up their medications. The ticket will indicate your number -- please wait for your number to be called by overhead announcement and number display or if you choose the drop-off method you will we given a promised time after which to return to the pharmacy, additionally, you will be given an expedited ticket upon return to pick up the medications.

Q: What do I need to provide in order to pick up my medications?

A: Please have your military I.D. card available or a copy of your dependents ID card available in order to pick up medications for yourself or your dependents. You must have the ID card or copy of your dependents ID card for all dependent over 10 years old.

Q: Can I pick up Over-the-Counter medications from the pharmacy?

A: Yes. Certain medications can be obtained from the pharmacy without a prescription from the provider. Refer to the pharmacy page for information on OTC self-care procedures.

Q: Can my prescriptions written by an outside (civilian) provider be filled at Eisenhower Army Medical Center?

A: Yes. NEW PRESCRIPTIONS FROM OUTSIDE THE MILITARY HEALTH CARE SYSTEM (Civilian Prescriptions):
Patients with a new prescription generated by civilian providers should check on the availability of the medication at the concierge desk or with the pharmacy staff prior to taking a ticket. An alternative is to check the on-line formulary. If the medication is available you may take a number or drop-off the prescriptions. If your healthcare provider sent the prescriptions via the electronic prescriptions system, please share this information with the pharmacy concierge or pharmacy staff for faster service.

Q: Can my prescriptions be sent electronically by an outside (civilian) provider be filled at Eisenhower Army Medical Center?

A: Yes. New Prescriptions can be electronically sent by a civilian provider. Narcotics and other controlled medications will still require a paper prescription. Upon arrival to Eisenhower Pharmacy you will have two options. You can take a ticket and come back or wait to have your prescription(s) filled. Your electronic prescription usually arrives at our pharmacy before you leave your doctor’s office.

Q: Can I drop of my prescriptions and return to pick them up at a later time?

A: Yes. Patients have the options of dropping of the prescriptions and return at a later time to pick them up. Upon returning to the pharmacy you will have a wait of approximately 5 minutes or less to pick up the medications.

Q: Can I call in my refills?

A: Yes, all refills must be called in or requested via the internet. Online refill requests are available by clicking here or you may utilize the call in service at 706-787-1710 available 24 hours a day, 7 days a week. No refills are processed at the windows.

Note: Below is the turnaround times for calling in refills to the Exchange Refill Pharmacy

Q: How long is my handwritten prescription good for?

A: Handwritten prescriptions for non-controlled medications will be honored for one year from the date originally written. Prescriptions for controlled items will be honored for six months from the date originally written.

Q: How long is my prescription good for once it has been filled?

A: Your prescriptions for purposes of refill, are good for 1 year. Occasionally, your provider may specify a shorter period of time that any prescription is good for.

Q: Can I get a "cold pack" from the pharmacy?

A: No. All medications require a prescription from your provider to enable each item to be entered into your prescription profile to ensure no potential drug interactions. However, as a courtesy we offer an over-the-counter class that allows beneficiaries to select OTC medications from an approved list once they have passed a certification test. Follow the link below for more information.
http://www.ddeamc.amedd.army.mil/documents/OTC-and-Self-Care-Dec-2013.pdf External Link - Opens in New Window

Q: What is TMOP?

A:
TMOP stands for TRICARE Mail Order Pharmacy. This program allows you to receive 90-day supplies of your prescriptions mailed directly to your house for a small co-pay. Co-pay and other information available at:
http://www.tricare.osd.mil/pharmacy/tmop.cfm.External Link - Opens in New Window This program is administered by Express Scripts and they can be found at http://www.express-scripts.com/ External Link - Opens in New Window where you can request TMOP refills online.

In order to participate in this program you must first have your doctor write you a new prescription for up to a 90-day supply (30-days supply maximum on controlled medications) plus refills. You then mail your prescription and co-pay in the special envelope from Express Scripts (you can request these by calling 1-866-363-8667) and your medications will be processed and mailed back to you usually within 48 hours. You may pay for you prescriptions by using credit card, check or money order.

For further questions on this program either call 1-866-363-8667 or go to the TMOP Program page linked above.

Q: What network retail pharmacies will honor my TRICARE benefit?

A:
Follow the link below and provide your location to find network retail pharmacies near you.

http://member.express-scripts.com/web/pharmacyLocator/openPharmacyLocator.do?portal=dodCustom&net=1991 External Link - Opens in New Window

Q: What is the TRICARE Senior Pharmacy Program?

A:
On April 1, 2001, uniformed services beneficiaries 65 years of age and over became eligible for one of the best pharmacy benefits available in the United States to older Americans. The TRICARE Senior Pharmacy Program authorizes eligible beneficiaries to obtain low-cost prescription medications from the TRICARE Mail Order Pharmacy (TMOP) and TRICARE network and non-network civilian pharmacies. Beneficiaries may also continue to use military hospital and clinic pharmacies.
Further details on the program can be found at the TRICARE Senior Pharmacy Program homepage.