Eisenhower Army Medical Center
Magnifying Glass
OFFICE OF THE INSPECTOR GENERAL Frequently ASKED QUESTIONS

1. How do I request assistance?
2. Who can use the IG?
3. Where should I go first if I am a soldier with a problem?
4. Where should I go first if I am a civilian employee with a problem?
5. Is there someone local I can contact instead of using the EAMC IG at FT Gordon, GA?
6. If I don’t want to use the EAMC IG, is there anyone else?
7. What about reprisals if I come forward with information?
8. What about confidentiality?
9. What if I just want information and don’t need to request assistance or make a complaint?


1. How do I request assistance?

Please use DA Form 1559, (see note at bottom of page) complete the front side only, and send or fax it to us. If you do not have access to the Form then any legibly handwritten or typed letter is acceptable. Please include your complete mailing address and telephone number in case we need to contact you for clarification. In addition, be sure to state the specific action you are requesting, and include the following:

  1. The details as to what occurred so we would better understand what happened.
  2. Who you have already contacted by name to try and work it out before reaching us (example chain of command, supervisor, etc.).
  3. Copies of any documents you have that we would also need.

2. Who can use the IG?

All soldiers and civilian employees have the right to present complaints, grievances or requests for assistance to the Inspector General (IG). These may include what soldiers and employees reasonably believe evidence fraud, waste, and abuse.

3. Where should I go first if I am a soldier with a problem?

Before visiting the IG, soldiers should consider whether your concerns can be addressed more quickly and simply by referring them to your chain of command first. You do not have to present your concerns to your chain of command before visiting the IG. However, you must obtain permission to be absent from your duties if you wish to visit the IG during your duty hours. You do not have to tell anyone why you want to visit the IG.

4. Where should I go first if I am a civilian employee with a problem?

Before visiting the IG, civilian employees should consider whether your concerns can be addressed more quickly and simply by referring them to your immediate supervisor first, or by using one of the following procedures. Statues, regulations, and collective bargaining agreements prescribe procedures for civilian employees to use in submitting complaints that pertain to certain civilian employment matters. To obtain information about grievance and appeal rights and procedures, contact your local Civilian Personnel Officer who will give you information about the pertinent regulations and tell you the procedures to follow. If you want to submit a complaint about discrimination in employment because of race, color, religion, sex, age, national origin, or disability, contact your local Equal Employment Opportunity Officer. If you want to report a complaint about hazardous work conditions (unsafe or unhealthy) use the procedures in chapter 3, AR 385-10.

If you have a complaint about matters other than civilian employment, or a complaint about violations of regulations in processing complaints about personnel actions, and you feel your complaint has not been resolved by your supervisor, you may visit or call your local IG, or if one is appointed your Medical Treatment Facility’s Acting IG.

5. Is there someone local I can contact instead of using the EAMC IG at FT Gordon, GA?

You may visit or call your local installation IG or if one is appointed, your Medical Treatment Facility’s Acting IG. If you believe your local IG’s response to you is not fair, complete, or in accordance with law and regulation; or if you believe your interests may be jeopardized by visiting your local IG, you may write to CDR, EAMC, ATTN: IG, FT Gordon, GA 30905, or call the EAMC IG at Commercial (706) 787-6949/2690; DSN: 773-6949/2690.

6. If I don’t want to use the EAMC IG, is there anyone else?

You may also call the U.S. Army Medical Command (MEDCOM) IG, the Inspector General, Department of the Army (DAIG) or the Inspector General, Department of Defense (IG, DOD) Hotline. Their telephone numbers are:

  Toll Free Commercial DSN
MEDCOM IG   (210) 221-6415/6017 471-6415/6017
DAIG 1-800-752-9747 (703) 601-1060/1000 329-1060/1000
IG, DOD 1-800-424-9098    

7. What about reprisals if I come forward with information?

Department of the Army personnel are prohibited from taking any action that restricts you from filing a complaint, seeking assistance, or cooperating with the IG. They are also prohibited from taking any disciplinary or adverse action against you for filing a complaint, seeking assistance, or cooperating with the IG. However, if you lie or knowingly make false accusations to the IG, you are subject to disciplinary action.

8. What about confidentiality?

Per AR 20-1, paragraph 1-11, the IG has a duty to protect confidentiality to the maximum extent possible. This is particularly true when it is specifically requested, of persons who ask the IG for help, make a complaint, give evidence, contact or assist an IG during an inspection or investigation, or otherwise interact with an IG.

9. What if I just want information and don’t need to request assistance or make a complaint?

We use several web addresses that you may find helpful.

You are about to leave Eisenhower Medical Center's web site and may enter the web site of a non-federal entity. Eisenhower Medical Center does not endorse this entity, but provides this link only as a convenience.
U.S. Army Regulations www.usapa.army.mil External Site - Opens in New Window
TRICARE www.tricare.mil External Site - Opens in New Window
DOD www.defenselink.mil/pubs/ External Site - Opens in New Window
US Government Law uscode.house.gov External Site - Opens in New Window

NOTE: Adobe Reader is needed to view and print DA Form 1559. If you do not have it, it can be downloaded for free at Adobe's website.
To download Adobe Reader, click here. External Site - Opens in New Window